We provide a 7-day refund policy. This policy is determined on a case-by-case basis. In order to receive a refund, a request must be formally made by creating a billing ticket in your client area. There must also be an appropriate reason to be eligible for a refund. This two-step process is in place to prevent any abuse of our refund policy.
If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:
1. Login to the GoldVolt Hosting Client Portal
2. Head over to " My Services "
3. Select the service that you wish you cancel
4. Click "Request Cancellation" under Actions on the side menu
5. Complete the cancellation form
Please contact support if you have any questions.
